Skip to main content

Worst airlines for disruptive passengers revealed

Government
James Chapple
31 December 2018

Nearly one in six (17%) Ryanair passengers have been on a flight affected by a disruptive passenger in the last year, a new Which? Travel survey has revealed.

CAA: Drunk and abusive behaviour 'totally unacceptable'

The budget carrier tops Which?’s "shame in the skies" league table, with Thomas Cook (15%) second, Tui (14%) third and easyJet (13%) fourth. In total, Which? surveyed 7,901 members and recorded 12,459 member experiences as part of its annual airlines survey to inform its table.


Overall, one in 10 passengers reported experiencing a flight disrupted by shouting, drunkenness, verbal abuse or other "obnoxious" behaviour.


Incidents included a passenger being "wrestled to the floor" by an off-duty police officer when they were refused more alcohol while another passenger described how a stag party tried to set fire to a seat cover.