It is the first time Hays has been included in the biannual UK Customer Satisfaction Index (UKCSI), which is compiled by the Institute of Customer Service.
Hays has gone straight in at third in the list of 272 highest rated online and retail organisations with a score of 86.2, bested only by first direct and John Lewis.
Jet2holidays came fifth overall with a score of 85.8, up from 14th a year earlier, while Jet2.com came equal 16th with a score of 83.9. Hays also topped the ranking of the 22 businesses in the UKCSI's tourism category.
