In its 127 years at sea, Hurtigruten has arguably navigated few waters as turbulent as those of 2020.
True to its pioneering spirit, the Norwegian company became the first major ocean line to restart sailing in June following the global cruise shutdown due to Covid-19.
But little more than a month later, an outbreak onboard Roald Amundsen during a sailing to Svalbard saw 71 guests and crew test positive and sparked a police investigation, which threatened to derail the wider cruise industry’s return to service.
“It was an incredibly difficult time, the whole company was saddened about what happened,” UK and EMEA general manager Anthony Daniels tells TTG in his first interview since.
The regret in Daniels’ voice over what happened is evident, but he is candid about addressing the situation and how wrong moves have since been rectified.
“We were building up such good protocols – then the incident went against the policies we had put in place. We dropped the ball and people will be questioning our protocols as we move forward… we’ve got to prove ourselves,” he says.