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Jet2 boss calls for ‘fair and effective’ reform of flight compensation

Government
James Chapple
27 February 2019

The boss of Jet2.com has called for “fair and effective” reform of flight compensation to make the system better for passengers and carriers.

Steve Heapy, chief executive of Jet2.com and Jet2holidays, said the 2023 October half-term period is proving to be an "extremely popular time” for families to take a holiday

The carrier will deploy an extra aircraft at the base to support the expansion

Founder and executive chairman Philip Meeson said compensation for delays and cancellations could potentially stretch to £75,000 per flight – five times the carrier’s typical fare.


Moreover, Meeson stressed this hit was often doubled due to knock-on delays and disruption to the aircraft’s return leg, resulting in more compensation claims.


Meeson said the “well-meaning regulations”, enshrined in EU Regulation 261 (EU261), often had “perverse consequences” for passengers and airlines alike.