Princess Cruises has confirmed it has processed "nearly 60%" of coronavirus future cruise credit (FCC) and refund payments and requests.
The line said it understood clients’ frustration over delays, but stressed it was continuing to make progress on payments, albeit while not being able to give a specific date by which time a refund or FCC payment will be received.
Princess said extra resources have been sought to speed up the process, which has been complicated by having to deal in more than a dozen currencies and across a number of payment methods.
"Processing refunds has remained one of our top priorities since our company paused operations," said the line in an update issued this week.
"Despite significantly increasing people resources in this area, we needed to also ramp up our systems capabilities to be able to handle higher volume and significant complexity.
"With a global scope, our refund process is an involved one, dealing with 13 different currencies and various payment methods.
"Our teammates are making their way through the backlog more quickly now, and have completed nearly 60% of refunds so far."