Crisis management

Jet2 and Tui cancel flights to Skiathos amid torrential rain and flash floods

Hundreds of tourists are thought to be stranded on the Greek island due to the conditions

Airlines told to prove their customer service credentials after ATC chaos

Chief executive of the Institute of Customer Service Jo Causon said the malfunction over the bank holiday weekend presents the aviation opportunity to learn from past mistakes regarding customer service

Agency hosts auction to raise funds for animals impacted by Rhodes wildfires

The site went live on Friday (1 September) via Facebook

EasyJet boss demands independent review into bank holiday ATC failure

It comes after flights to and from the UK were severely disrupted on Monday (28 August) due to a Nats’ system failure

Nats' ATC malfunction highlights regulatory failures, Iata claims

Iata director general Willie Walsh said the organisation has ‘crucial questions’ to answer about their responsibility for the ‘fiasco’

Hurricane Idalia: deadly storm surge batters US east coast

The UK Foreign Office has advised the storm is moving through Florida towards Georgia and South Carolina

Airport braces for more disruption as 100+ workers take strike action

It comes as workers at three different companies are involved in strike action on Wednesday (30 August)

Loganair complaint against Flight Delay Claim upheld by advertising watchdog

The airline challenged a number of adverts on Flight Delay Claim’s website which said passengers could get compensation for a select amount of flights

Incoming flight data caused ATC meltdown, investigation reveals

Chief executive Martin Rolfe said an internal investigations revealed both Nats’ primary and back-up systems responded by suspending automatic processing

O'Leary describes Nats' ATC failure as 'unacceptable' in stark video message

The Ryanair boss also confirmed the airline was forced to cancel an additional 70 flights on Tuesday (29 August)

Heavy rain and floods trigger FCDO advice update for Austria

According to the UK Foreign Office, mudslides and road closures have occured in Vorarlberg, Tyrol, Salzburg and Oberkarnten

P&O Cruises' Britannia departs Palma following collision with freight vessel

The vessel is expected to reach Southampton by Friday morning (1 September) after it broke free from its moorings and collided with a freight vessel in Mallorca over the weekend

Airlines urged to improve communication with agents following ATC delays

After an ATC system glitch caused flight cancellations and severe delays across the UK on Monday (28 August), chief executive of the Advantage Travel Partnership Julia Lo Bue-Said said it was "critical" airlines remain in close contact not only with their customers, but also travel agents and tour operators.

Airlines confirm additional cancellations as disruption continues

UK holidaymakers have been warned flights in and out of the UK remain ‘significantly disrupted’ following an air traffic control fault on Monday (28 August)

Gatwick bank holiday strike threat off as workers accept new pay deal

The union Unite said on Thursday (24 August) staff working for Red Handling and Wilson James will receive 14% and 16% pay increases respectively

CAA workers return first-ever vote for strike action

The Prospect union said the timing and nature of the walkout are yet to be decided

Tenerife praises tourists’ conduct amid once-in-a-generation wildfires

Local officials said the island remained an ‘entirely safe destination’ for tourists with the fires contained away from holiday hotspots

Storm Franklin triggers Caribbean travel warning from FCDO

The Foreign Office has called on Brits to follow local guidance as well as any advice from their travel providers

Stansted back to normal after power outage disrupts travel

Airport authorities said on Monday (21 August) the airport and train services were operating as normal

Firefighters battle to keep Tenerife wildfires away from tourist areas

Authorities said firefighters were working to contain the flames to the Mount Teide area and away from the capital Santa Cruz

Viking Cruises crew member dies after falling from ship in Scotland

The cruise line told TTG on Monday (21 August) it was working to ensure the crew member’s family had “the support they need during this difficult time"

Storm Hilary hits southern California after lashing Mexico’s Pacific coast

Authorities in California said they were ’actively coordinating’ with partners to give communities the resources needed to face the 70mph winds

Thousands evacuated as Tenerife hit by worst wildfire for 40 years

More than 7,500 people have been evacuated or ordered to stay indoors after the wildfire destroyed 2,600 hectares of land

State of emergency extended in Peru amid ongoing political protests

A 30-day extension to the alert has been enforced in Pataz province in La Libertad region from on Friday (18 August)