In depth

Olympic Holidays to invest in becoming 'one-stop shop' for all agents' needs

Olympic Holidays has set out its strategy for 2026, promising an upgraded booking system, more experiences and new destinations

'We've listened': Kuoni to launch new online platform to agents this month featuring 'AI-powered sales coach'

Kuoni Connect to provide agents tools, offers, learning and 'AI-driven support', as well as new ways to contact the operator – including WhatsApp

'My gut is telling me to hold back': wary agents put plans on hold as chancellor's latest Budget looms

Already feeling the pinch from increased National Insurance costs and a rise in minimum wages, the sector braces for make-or-break Autumn Statement

Ultra-luxury Antarctica operator talks fam trip plans after UK investment

White Desert is on a mission to develop its relationship with the trade in the UK and Europe

Viking's UK sales chief makes play for 'land tour customers' as line names 100th ship

Speaking to TTG, Viking head of sales Neil Barclay hailed the contribution travel agents had made to the Scandinavian's 'continued success'

Princess Cruises hires Carnival Cruise Line's fleet cruise director to fill new agent training role

Mike Pack, a Briton with more than 15 years’ cruise industry experience, will build Princess training tools and material for UK and Irish travel agents

Audley Travel to 'immediately' fly customers in Tanzania home amid election protests

The nation's election was marred by protests, which have continued after the result was confirmed on Saturday (1 November), prompting an FCDO alert

Ditch the sombre coach trips – this is how to do a battlefields tour

While battlefield tours continue to be in high demand, fusing cycling with a gastronomic adventure can give your clients a fresh take on the tried-and-tested format

Agent: 'What happened to suppliers' duty of care to their Jamaica-bound passengers?'

Travel agency boss Lee Hunt asks why suppliers don't issue customers credit notes when a hurricane is heading towards destination where thousands of Brits enjoy holidaying

Carrier to launch ‘endorsement programme’ for agents as ‘badge’ of expertise

The luxury tour operator believes the certification will resonate with both agents and clients

Iconic Jamaica hotels give update on condition following Hurricane Melissa

The major hurricane made landfall in Jamaica on Tuesday (28 October), bringing exceptional levels of rainfall and strong winds to Jamaica

The end of GDS training? Agent launches AI tool that can book holidays ‘in seconds’

Neil Robinson, former managing director at Colletts Travel, believes GDS Genie will be game-changing for travel agents.

From flying brochures to mysterious bibles: are these the most haunted travel agencies in the UK?

From a medieval burial site just 20 yards from an agency branch's front door to spinning globes and shadowy figures, TTG speaks to agents ahead of Halloween about their shops' spooky goings on...

Uniworld to launch three new ships on European rivers during 'landmark' 2027

Aqua Expeditions’ 15-suite Aqua Blu ship, meanwhile, will operate a 14-day sailing from Bali to Singapore on behalf of Uniworld

Windstar Cruises decides to christen new ship in 'unusual' London location

The 224-passenger all-suite yacht will be the first vessel to be named in London since 2003

Eastern Airways employee turned agent saddened as airline prepares to file for administration

Former Eastern Airways employee turned travel agent laments as the airline prepares to enter administration

EasyJet holidays boss: ‘We want to redefine what luxury travel means’

Travel agents have shared their reactions to easyJet Holiday's new Luxury Collection

Agent: ‘I was on last UK-bound flight out of Montego Bay, Jamaica, before Hurricane Melissa’

Travel agent Sarah Heduan of Hedge Travel recounts the feeling on the ground and the atmosphere on her flight home, as the region prepares for 'major' hurricane, Hurricane Melissa, to make landfall today

Luxury safari specialist Revells Travel ‘on the lookout’ for more shops after opening second store

The luxury travel agency has hinted at opening a third high street store following the opening of its Cranbrook branch

Agents tap into ‘lux-scaping’ as travellers seek one-off indulgences

More agents are adding luxury upgrades to client itineraries, pointing to a growing demand from clients for VIP-style upgrades.

According to Marriott Bonvoy’s latest Ticket to Travel research, one in five travellers has engaged in so-called “lux-scaping” in the past 12 months.

How one agency has cultivated a lucrative Maldives revenue stream

Sunlounger Travel is one of the top-selling travel agencies for Sun Siyam Resorts. Sian Freestone from the King’s Lynn branch explains how the agency has cornered the market for this versatile Maldivian hotel group

Experience It Now Travel lands fourth shop but maintains push for more homeworkers to future proof agency

The agency is targeting 100 more homeworkers this year and hopes its retail staff can continue to support the new recruits going forward

Riviera Travel hopes to attract agent partners with new 'always on' AI assistant launching next month

Travel agents using Riva AI can learn about Riviera Travel itineraries, get destination insights, source social media content, build emails for clients and find other sales tools

How a Gold Travel Counsellor introduced fees – and changed her business

Sara Greene made the decision to introduce fees in 2022 after nearly three decades of working in luxury travel – here's why, and how she did it