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British Airways boss slams 'unacceptable' queues at UK border

Government
James Chapple
6 August 2018

British Airways boss Alex Cruz has called for urgent action to address the UK’s “border farce”.

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Cruz said airline passengers regularly enduring two-hour queues at passport control was unacceptable.


The BA chief executive said the situation at Heathrow, in particularly, had hit “crisis point”.


In a letter to The Times, Cruz said: “Two-hour queues are fast becoming the norm for those visiting from outside the European Economic Area.


“Even EEA citizens wait almost an hour. This is unacceptable.”


Cruz dismissed government plans for British-only passport queues, branding them a diversion, and urged ministers to get on with addressing the delays.