Travel once again finds itself at the heart of a major global crisis, with coronavirus impacting the sector in nearly every perceivable way.
We put agents’ most frequent questions facing both customers and staff to a range of legal experts in the industry.
Only if the Foreign Office advice changes to advise against all travel or all but essential travel to a destination.
If the FCO advice says it’s fine to travel, but a customer doesn’t wish to any more, then tour operators can impose their standard cancellation charges.
Some tour operators, though, are allowing customers to defer departures for free, so it’s worth checking with the tour operator to see what the position is.
If the FCO advice allows for travel to a destination, tour operators do not legally have to refund the customer’s deposit if they no longer want to travel.