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Third runway survey

This is how four TTG Top 50 2018 travel agency bosses reacted to the Heathrow decision

Scotland

Scotland
“There should be more focus on regional flying. Manchester is where the investment should be. The Heathrow project won’t come in under budget and it’s not a great use of money. Heathrow’s very congested as it is and doesn’t offer great customer experience. I think the government believes it’s all about London and the south – it feels like this runway is a status symbol.”
Shona Thorne, Thorne Travel

Wales

Wales
“It’s a great decision and definitely needed. Hopefully it will fuel greater competition at Heathrow. Selling to our customers in south Wales, Heathrow is absolutely vital as it is a real pain to ask them to go an extra hour or so to Gatwick. I’d say around 30% of our sales are for Heathrow bookings. I highly doubt it will be delivered on time or on budget, but it’s the right thing to do.”
Simon Morgan, Tailor Made Travel

London

London
“Of course I can understand why those who live locally, including me, may not agree with the decision due to social and environmental aspects. But with Brexit, we need large projects to boost our economy and transport infrastructure. It is for the greater good of the country and it is a sensible choice to help grow UK business.”
Nick Harding-McKay, Travel Designers

North-west

North-west
“I feel quite indifferent. We’d much prefer more capacity from Manchester, Newcastle, Edinburgh and Glasgow. Our customers will go to Heathrow, but only about 5% of our bookings fly from there. Agencies in the north are supported by carriers such as Emirates and the US airlines, but if they did pull out of the area to go down to Heathrow instead, that’d be a real concern.”
Tricia Rickerby, Cumbria Travel

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