This crisis has reminded us of many things, including the true value of having a real, human person at the end of the phone to reassure, manage and rearrange customers hard-earned and well-deserved travel plans, and the benefit of ring-fencing and protecting customer and supplier money in trust accounts, as we and a few others do.
I have said on many occasions over the past few weeks that in a time of crisis, true class, in terms of how people behave, will shine through. And that includes the thousands of people in travel who have gone above and beyond to care for customers, and each other, in these unprecedented times. Kindness and caring will outlive this virus.
