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Thomas Cook Atol refund process breaks £200m barrier

Atol
James Chapple
17 December 2019

More than 75% of claims under the Atol scheme for Thomas Cook holiday refunds have been settled, the CAA has confirmed.

Thomas Cook was relaunched by Fosun as an online travel agency in September last year

Thomas Cook was agreed a deal with Poland's eSky Group last month

The authority said on Tuesday (17 December) in excess of £200 million across more than 250,000 claims had been paid out.


Cook collapsed on 23 September.

The refund process had been due to get under way on 30 September but the CAA pushed the process back a week to implement a more robust online claims system to handle what is the single largest refund effort under the Atol scheme in its history.


Earlier this month, the CAA confirmed that approximately two-thirds of valid claims made on the first day of the refund process had been paid within its own 60-day target.