In its full-year results announcement this morning the group emphasised its plans to “transform Tui into a digital and platform organisation”.
Asked by TTG what the impact of this might be on Tui’s retail network in the UK, Fritz Joussen said: “It will impact it. As you know the traditional way of doing business was independent retail.
“You’ll see a move from indirect to direct.
“On top of that, for the first time we have started to see mobile sales now taking place.
“Last year we had on average 1% sales on the mobile app. For a complex product that’s already something and we see a very strong growth in mobile app sales.
