Air Transat is currently only partially refunding cancelled bookings, with the carrier saying it is only legally required to offer refunds on the UK to Canada part of the journey and not on the return Canada-UK flight, where it is offering a “travel credit”.
Paul Buskell, owner of Travel Action in Brighton, has two affected bookings with Air Transat worth a total of £2,600, where refunds have only been offered on the outbound leg of the journeys.
In one of these cases, his clients who were booked to travel from Gatwick to Vancouver with Air Transat were offered an alternative flight to Toronto – on the other side of Canada.
