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Airlines 'hoodwinking' passengers with seat allocation algorithm – minister

Government
James Chapple
19 November 2018

A minister has accused airlines of “hoodwinking” families into paying more to sit together on flights.

(Credit: iStock)

Margot James said carriers were exploiting families through the algorithmic allocation of airline seats.


The CAA is currently undertaking a review of allocated seating after finding passengers were “unnecessarily” spending up to £175 million a year on fees and extra charges.


Addressing a parliamentary communications committee, digital minister Margot James branded the software used by airlines a “cynical, exploitative means... to hoodwink the general public,” the Times reports.