The CAA’s Airport Accessibility Report revealed that the number of passengers requesting extra help when travelling by air has now reached more than three million in 2016 – a rise of around 300,000 on the previous year.
The study, released today, said that the majority of UK airports are providing “very good” or “good” support but Heathrow, Manchester, East Midlands and Exeter had not met CAA standards.
The CAA recorded instances of passengers “not being treated with dignity and respect” and occasions were travellers were asked to make their own way through the airport due to a lack of staff or equipment.
