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CAA apologises for Thomas Cook Atol refund delay

Atol
James Chapple
9 January 2020

The CAA has apologised for delays refunding Thomas Cook passengers following the operator’s failure in September.

The collapse of Thomas Cook Group in September 2019 severely dented the Air Travel Trust, or ‘Atol’, fund (Credit: Ronnie Macdonald)

The authority has so far settled 320,000 claims, 95% of those received to date, at a value of more than £310 million in Atol payments. This is up from 90% at Christmas.


A further 10,000 claims remain outstanding, which the CAA said were being processed "as a matter of urgency".

It is also yet to receive claims for "thousands" more forward Cook bookings and is urging anyone with a valid claim but has not yet lodged it to do so as soon as possible.