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CAA issues Thomas Cook Atol claims form

Atol
James Chapple
7 October 2019

The CAA has published its online claims form for forward Atol-protected Thomas Cook bookings.

3.10am: CAA confirms all passengers will be repatriated

The process had been due to get under way last Monday (30 September) but was pushed back to allow the CAA to focus on repatriating the 150,000-plus Cook passengers left stranded overseas when the iconic operator collapsed on 23 September.

Operation Matterhorn, the UK’s largest peacetime repatriation programme, was due to be completed on Monday morning (7 October).

The CAA says the process will be the largest refund effort under the Atol scheme in its history, more than three times the size of its previous largest refund operation.