CAA issues Thomas Cook Atol claims form

The process had been due to get under way last Monday (30 September) but was pushed back to allow the CAA to focus on repatriating the 150,000-plus Cook passengers left stranded overseas when the iconic operator collapsed on 23 September.

Operation Matterhorn, the UK’s largest peacetime repatriation programme, was due to be completed on Monday morning (7 October).

The CAA says the process will be the largest refund effort under the Atol scheme in its history, more than three times the size of its previous largest refund operation.

“The CAA has today also launched its online refund claims form for customers affected by the liquidation of Thomas Cook,” said the authority in a statement.