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CAA to be given greater enforcement powers to act on airlines
The CAA is to be granted additional enforcement powers to take action against airlines.
A statement issued ahead of the release of the Global Travel Taskforce’s report on the resumption of international travel said the move would “further boost consumer confidence”.
The CAA’s powers to act on airlines that have breached consumer rights will be strengthened, said the government.
A dedicated consultation on how to use additional tools to enforce consumer rights is expected to follow later this year.
The CAA launched a review into the refund practices of airlines during the coronavirus crisis last May, with chief Richard Moriarty calling for stronger enforcement powers to police the sector.
Appearing before the government’s transport committee last year, Moriarty was asked to explain what powers the CAA had to compel travel companies and airlines to repay people for holidays and flights that have been cancelled.
He told the committee the authority’s powers under the Enterprise Act took the form of a two-year court process, which he believed could be sped up.
