Hayley Fletcher, director, consumer protection at the CMA, told the Abta Travel Law Seminar that the slow repayment of customer money last year by some companies had “really undermined trust in the sector”.
“The travel sector will only recover if it rebuilds trust and confidence, and that includes upholding consumer protections under the law,” she told the seminar.
“It’s imperative to provide refunds in a timely manner and it’s not acceptable for consumers to wait many months for a refund. We are willing to use all of our powers to make sure firms comply with the law.
