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Cold-calling ban in sight?

Marketing
Tom Parry
1 November 2017

Abta has welcomed a change in policy by the government that could lead to a complete ban on “cold-calling” by claims management companies (CMCs).

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The activities of CMCs, particularly the tactic of cold-calling holidaymakers to encourage them to make claims, has been blamed by the travel industry for the huge surge in fake sickness cases during the past 18 months.


The government had originally only planned to ban cold-calling about pensions, but this is set to be extended to CMCs following pressure from members of the House of Lords.


Minister Baroness Buscombe said the government was now “minded to bring forward similar action in relation to the claims management industry”.