Speaking to TTG editor Sophie Griffiths, the panellists agreed change to the industry would – and should – come following the coronavirus pandemic.
Farina Azam, partner at law firm Kemp?Little, said: “We will see less and less people selling flights as part of packages.
"People have had their fingers burnt and I think they will be looking to push consumers to book directly with airlines for flights.
"We will probably see agents not wanting to collect consumer payment because they don’t want to be the merchants… they don’t want to be hit with chargebacks.”
