"Look after your independent agents and we will look after you,” was the scathing response from one agent on TTG’s Facebook page to news this week that Thomas Cook had issued its second profit warning in two months.
For some, the news was unsurprising. Cook had admitted in its September Q3 results that summer trading had been “tough”, with bookings apparently impacted by the hot weather.
And Cook chief executive Peter Fankhauser made no secret on Tuesday that changes need to be made – namely within its UK tour operator arm, where he insisted Cook would be paying “particular attention on addressing its performance”.
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