MSC Cruises became the first major cruise line to resume sailings in the Mediterranean on 16 August after a near five-month suspension in cruise operations.

“In line with our health and safety protocol, developed to ensure the health and wellbeing of our guests, crew and the communities we visit, we had to deny re-embarkation to a family who broke from their shore excursion while visiting Naples, Italy,” said MSC in a statement.

“By departing from the organised shore excursion, this family broke from the social bubble created for them and all other guests, and therefore could not be permitted to reboard the ship.

“These organised shore excursions allow MSC Cruises to uphold the same high standard of health and safety as onboard, for instance ensuring that transfers are properly sanitised and that there is adequate space for social distancing, and tour guides and drivers also undergo health screening and wear appropriate personal protective equipment (PPE).”