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Recoup lost card fees, but beware ‘legal risk’

Operators
Gary Noakes
25 May 2017

Agents and operators planning to recoup debit and credit card charges when they are abolished next year may be able to levy a booking fee instead, experts believe.

Credit cards

Agents in particular will be hit by the Payment Services Directive II (PSD2), an EU regulation that will come into force on January 13.


It will outlaw card surcharges – something that may well affect travel more than other industries because profit margins are generally low.


Experts are currently examining how travel businesses can avoid losing around 2% off their bottom lines.


Alan Bowen, legal advisor to the Association of Atol Companies, highlighted at the organisation’s AGM this month that while operators would be able to include any increase within a package price, agents would have to explain why there is an additional service charge.