Royal Caribbean has reached out to Freedom Travel Group members and Future Travel homeworkers to reassure them their bookings with the line and its sister brands are secure.
Freedom members with Royal Caribbean, Azamara and/or Celebrity Cruises bookings are urged to get in touch with the line as soon as possible once they have re-established their businesses to reclaim their bookings following the collapse of Thomas Cook, which owned Freedom and Future Travel.
Royal says it will look after any Freedom or Future clients sailing with any of its brands before 30 November directly.
Following a meeting of key figures across the three brands on Tuesday (1 October), Royal has moved quickly to reassure partners affected by Cook’s collapse, many of whom have already made new arrangements such as joining another homeworking agency.
“Freedom and Future Travel members who have had their business partnership agreements (BPAs) with Thomas Cook cancelled can be assured that their guests’ bookings are secure and are currently being held by us directly,” said Royal in a statement.
“We want to work with members to help them reclaim these bookings as quickly as possible. In order to do this, we’re asking them to ensure they have adequate insurance, set up new BPAs directly with us, and then reach out to us no later than 30 November.
“In the interest of ensuring our guests’ holidays are not compromised, any guests sailing with us prior to this date will be looked after by us directly.
“We will continue to work closely with Freedom and Future Travel members and are grateful for all the guests that they’ve booked into our RCCL family of brands.”