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Travel industry news

12 Jun 2019

BY Pippa Jacks


'The lawyers are coming for you', former detectives warn travel industry

Solicitors such as Irwin Mitchell have ramped up their focus on claims on behalf of family members affected by crises and tragedies, delegates at the ITT conference have been told.

Chalman Training session at ITT Conference 2019

Two former New Scotland Yard Detectives, who assisted in Tunisia following the terrorist attack in Sousse which killed 38 tourists, said Irwin Mitchell is working closely with the police force’s Family Liaison Officers (FLOs) to understand guidelines on how families should be treated in the aftermath of a tragedy.


“Irwin Mitchell is employing people like us now, and sponsoring all the Family Liaison events now,” said Miles Manning, operations manager of Chalman Training.


“They have access to the Family Liaison handbook and they know how families should be treated,” he added. “They are coming for you.”


Challice reflected upon the way the Tunisian authorities handled certain aspects of the Sousse massacre, in particular the insensitive way in which some bereaved families were treated while identifying the bodies of their loved ones.


The pair emphasised that they were unable to comment on the current legal case against Tui by Irwin Mitchell relating to the Sousse tragedy, but praised Tui’s response to the crisis.


“Their response, their cooperation, their communication and their general partnership around the incident were excellent,” said Chalman’s training manager, Steve Challice.

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