Retaining your business’s moral foundations and core values should be every company’s number one priority during this coronavirus crisis.
That was the message from Steve Byrne, chief executive of Travel Counsellors, speaking in a TTG Face to Face interview with TTG Media group editor Pippa Jacks.
Byrne said Travel Counsellors, which has 1,900 franchisees in seven countries, is working hard to be a source of comfort and support for its members during the Covid-19 pandemic.
This includes daily updates and three live video messages a week, virtual fitness classes, an expanded support hub, wellbeing tips, advice on diet and exercise, a financial support scheme and access to private, 24/7 counselling.
Travel Counsellors have also come together to devise a light-hearted game, which sees homeworking agents rate each other’s dinner.
“That has not been orchestrated by the company. The culture and the type of people [in our network] has facilitated that, and it’s endemic right across society… you have people reaching out to help others,” said Byrne.
There is no such thing as “overcommunication” in a time when everyone is searching for solace, support, comfort and community, he added.
“Who we were as individuals and the values we try to live our lives by haven’t changed. I don’t think this virus, notwithstanding the terrible impact it is having on people’s lives and livelihoods, needs to dictate how we behave and treat each other.”