Trailfinders has joined Travel Counsellors, Jet2.com and Jet2holidays and Hays Travel at the top of MoneySavingExpert’s (MSE) latest "refund experience" list.
The consumer champion’s latest league table is based on 77,000 survey responses collected from 30 June to 6 July, and includes an additional 17 firms.
It builds on a poll dating from 1-11 May which received more than 27,000 responses covering 53 travel companies (only those with 100 or more responses have been included).
Homeworking giant Travel Counsellors maintains top spot with a net score of +84% based on 745 responses, albeit down 7% on MSE’s the May poll. Net score is calculated by subtracting the percentage of respondents who rated their refund experience as "poor" from those who rated their experience as "great".
Trailfinders has risen from from ninth to second in the list with a net score of +81% based on 974 responses, up 49%.