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ttgluxury Seminar: Quintessentially's Ian Neale – ‘Don’t hesitate to offer alternatives’

Luxury
TTG Staff
16 September 2015

Travel agents shouldn’t be afraid to use their product knowledge to offer advice to high-net-worth individuals. 

Ian Neale, Quintessentially

Ian Neale, global chief executive, Quintessentially Lifestyle and Travel, said that a lot of rich people were time poor.

“It’s about having that confidence to actually present people with some alternatives,” he said.

“These people generally don’t have time; they may have read about something in a magazine they want to try but may not understand it.”

Quintessentially Group was founded in 2000 as a concierge business, but Neale said the firm had gradually moved away from this definition.

“Over the past couple of years we tried to move away from ‘concierge’ [description] and more toward ‘lifestyle’.