Skip to main content

Abta sets out new guidance on refund credit notes

Atol
James Chapple
16 April 2020

Abta has set out new guidance for travel firms and consumers on so-called "refund credit notes" (RCN) as the industry awaits further clarity on refunds from the government.

24,000 Save Future Travel emails have been sent to MPs

The association has reiterated in its new guidance how RCNs carry the same financial protection as the original booking, and can be exchanged for a refund at a future date.


Chief executive Mark Tanzer has accused the UK government of "dragging its feet" on the issue after several European countries acted on a European Commission concession tacitly relaxing the requirements of the EU Package Travel Directive, allowing them to amend their own interpretations of the directive allowing businesses to defer refunds and stave off mass travel sector failures.