In an update issued on Thursday (21 May), the CMA said "practices of concern" it had uncovered during its probe included "refusing refunds; making it very difficult for consumers to obtain refunds; and insisting that consumers rebook or accept vouchers".
"Around 8,000 complaints" – a fifth of all cancellation complaints during its investigation - related to flights booked directly with airlines, the CMA said.
It had initially prioritised weddings and private events; holiday accommodation providers and nurseries and childcare provision for its investigation to identify, monitor and respond to consumer problems arising from coronavirus.
