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Sophie Griffiths: Sorry seems to be hardest word in Thomas Cook inquiry

Government
Sophie Griffiths
25 October 2019

"It would be really, really good to see somebody from Thomas Cook say to your customers, your suppliers and your employees, ‘we got it wrong’."

Former CFO Bill Scott and former chief executive Manny Fontenla-Novoa. Picture: Parliament.tv.

MP Rachel Reeves, chair of the Business, Energy and Industrial Strategy Committee inquiry into Thomas Cook’s failure, was pulling no punches.

It must have been with a mixture of satisfaction and frustration that the thousands of people owed money by Cook watched former bosses Manny Fontenla-Novoa and Harriet Green squirm as MPs scrutinised whether they played a role in Cook’s downfall (p10).