Skip to main content

WTM Virtual: 'Don't miss out on opportunities due to unconscious bias'

WTM
Gary Noakes
12 November 2020

Travel is missing out on vast amounts of business because of its unconscious racial bias, a WTM panel warned.

Step – pic

One market alone, the Muslim travel sector, was worth $190 million globally but was almost invisible in most travel marketing campaigns, the panel heard.

Fazal Bahardeen, chief executive of halal travel consultancy CrescentRating, said there was resistance to Muslim travellers in some quarters.

“The feedback we get is ’if we have more Muslims coming to my hotel, will we suddenly lose other customers?’”

He added: “Muslims don’t go to London to read the Koran in their hotel.”

He said all that hotels and operators needed to include in their marketing in some cases was “a family with a head scarf; it shows you understand”.