Following a panel session, Phil Gardner was asked by a delegate why Freedom Travel Group members were being subjected to Thomas Cook rules. While Freedom is part of the Cook group, members operate independently.
Cook announced in July that following customer demand it would drop SeaWorld in 2019 and stop selling trips to any attractions featuring captive orcas. That policy has now been extended to all SeaWorld attractions.
“It was quite a tough decision and I went round the houses in my own mind quite a lot,” said Gardner.
“We didn’t actually make a decision ourselves to put SeaWorld on stop-sale.
