Agents will be able to use the helpline, launched this week, to access help, support and advice amid an “uncertain” time for travel businesses and the “widely reported impact” of coronavirus on the travel sector.
The homeworking giant said the decision reflected the range of businesses now operating under the company’s umbrella, thanks in part to the appointment of former Freedom Travel Group chief Matt Harding as head of franchise sales at Travel Counsellors.
Following the collapse of Freedom parent Thomas Cook, a number of agents and agency owners migrated their business to Travel Counsellors, including “bricks and mortar” agencies.
