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Using influencers can help beat consumer 'distrust'

Luxury
Tom Parry
26 October 2017

Recruiting “social influencers” can help travel firms to counteract consumer’s disengagement and distrust of traditional advertising channels.

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That was the message from Graham Painter, founder of media and communications agency Cream, who said the rise of political populism and “fake news” had led to an “erosion of trust” between customers and brands, leading consumers to question experts when it came to booking travel.

Speaking at the ttgluxury Seminar in London last week, Painter said as a result, consumers were turning to individuals, such as YouTube stars and Instagram personalities to make purchasing choices.

“The whole world of influencers has just super-charged the world of marketing,” he told delegates.